Privacy Policy

Introduction

This Privacy Policy explains how MOQ Pools ("we", "us", "our") collects, uses, and protects personal information when you use our platform.

MOQ Pools is operated from Singapore and is designed to handle personal data in accordance with applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore, and, where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

This Privacy Policy should be read together with our Terms of Service.

For privacy-related inquiries, please contact:

Information We Collect

We collect only the information necessary to operate the platform and coordinate pooled orders.

Information You Provide

• Account information: name, email address, encrypted password
• Order details: selected products, quantities, pool participation
• Shipping information: delivery address and contact details (where required)
• Support communications: messages or emails sent to us

Payment Information

Payments are processed by third-party payment providers such as Stripe and supported networks.

MOQ Pools does not store full payment card numbers or sensitive payment credentials on its servers.

Automatically Collected Information

• Usage data: pages viewed, interactions, timestamps
• Device and browser information
• Approximate location (derived from IP address)
• Cookies and similar technologies (see below)

How We Use Your Information

We use personal information for the following purposes:

• To operate the platform and manage pool participation
• To process payments and refunds
• To coordinate order execution and shipping
• To communicate status updates and notifications
• To provide customer support
• To prevent fraud and enforce platform policies
• To improve platform performance and usability

Marketing Communications

We may send platform updates or marketing communications only where permitted by law. You can opt out at any time using the unsubscribe link or your account settings.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Understand platform usage

Where required by law, cookie usage is subject to your consent. You can manage cookies through your browser settings or any cookie controls provided on the site.

Analytics and marketing tools (such as Google Analytics or advertising pixels) may be used only if enabled and in accordance with applicable consent requirements.

Data Storage & Security

Personal data is stored using commercially reasonable security measures, including:

• Encryption in transit and at rest
• Restricted access controls
• Monitoring and safeguards against unauthorized access

No system is completely secure, but we take reasonable steps to protect personal information from misuse, loss, or unauthorized disclosure.

Sharing of Information

We share personal information only when necessary and for the following purposes:

Service Providers

• Payment processing: Stripe and supported payment networks
• Logistics & fulfillment: couriers and shipping partners
• Suppliers: limited order and delivery details required to fulfill pooled orders

Analytics & Platform Tools

• Analytics or marketing service providers (where enabled and permitted by law)

Legal & Safety

• When required by law, regulation, or legal process
• To protect the rights, safety, and integrity of MOQ Pools and its users

We do not sell personal data.

Data Retention

We retain personal information only for as long as necessary to:

• Provide the platform services
• Meet legal, accounting, or regulatory obligations
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal retention requirements)
• Object to or restrict certain processing
• Withdraw consent for marketing communications

Requests can be made by contacting us at moqpools@gmail.com.

International Transfers

Your data may be processed or stored outside your country of residence, including in Singapore or other regions where our service providers operate. We take steps to ensure appropriate safeguards are in place where required.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

Contact Us

For privacy questions, data access requests, or concerns:

or via the Support section of the platform.