Refund Policy
Last updated: October 2025
▸When you’re charged
- Payments are only captured once the group reaches its MOQ.
- Before that, your payment stays in pending authorization (held, not charged).
▸If MOQ isn’t met
- Authorization is automatically voided — no money leaves your account.
- The hold typically disappears in 1–3 business days depending on your bank.
▸Refund eligibility (after MOQ reached)
| Reason | Outcome |
|---|---|
| Item damaged or defective | Replacement or refund |
| Wrong item received | Replacement or refund |
| Order never shipped | Refund |
| Order lost in transit | Refund after courier investigation |
| Buyer changes mind | Not eligible after MOQ reached |
▸Refund process
- Refunds are returned to the original payment method.
- Processing time: typically 5–10 business days depending on provider/bank.
- We’ll notify you via email and your Messages page when processed.
▸Partial refunds (split orders)
If part of a multi‑shipment order is lost or undelivered, refunds apply only to that affected portion.
▸Chargebacks
- Please contact support before filing a chargeback so we can resolve quickly.
- Stripe/PayPal disputes are honored if we fail to respond according to their rules.
▸Non‑refundable cases
- MOQ met and item shipped successfully
- Delays within the estimated delivery window
- Customs, duties, or tax fees charged by local authorities
▸Contact
For refunds or issues, email support@moqmarket.com. Include your Order ID, photos, and details.
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