Payment Protection & Buyer Safeguards
Conditional payments. Staged execution. Clear exit paths.
MOQ Pools is designed so buyers don't have to commit all their money — or all their trust — upfront.
Payments on MOQ Pools are conditional, staged, and cancelable when supplier obligations aren't met.
What "Pay Safely" Means on MOQ Pools
When you join a pool, payment does not mean irreversible commitment.
We separate the process into stages so that:
- buyers are protected from premature payment
- suppliers don't receive full funds upfront
- the platform can cancel if conditions change
How Payments Work (Step by Step)
Join a Pool — No Final Charge
You select your quantity and place a payment authorization or refundable payment to reserve your spot.
- Funds are not released to any supplier
- You can cancel while the pool is still filling
- If the pool expires, you're refunded automatically
MOQ Reached — Terms Reconfirmed
When the pool reaches its MOQ:
- Supplier terms are reconfirmed (price, MOQ, shipping, timeline)
- You receive a notification before execution begins
If terms change materially, the pool may be canceled and buyers refunded.
Execution Begins — Staged Release
Once terms are reconfirmed:
- A limited portion of funds may be released to start execution
- Remaining funds are held back until further milestones are met
- MOQ Pools retains the right to pause or cancel if obligations aren't met
This staged approach limits downside for everyone.
Shipping & Settlement
After dispatch or shipment confirmation:
- Remaining funds are settled according to the agreed terms
- Tracking is provided when available
- Support remains available through delivery
If the Pool Doesn't Proceed
If a pool fails to reach MOQ or is canceled before execution:
You're refunded
Your payment is voided or returned to the original method.
No waiting games
Authorizations expire automatically. Refunds are processed promptly.
Your funds stay under your control
No supplier receives payment.
What You're Protected Against
MOQ Pools is designed to prevent the most common sourcing failures.
You're protected if:
- The pool doesn't reach MOQ by the deadline
- Supplier terms change materially before execution
- The order is canceled due to unmet obligations
After execution begins, remedies may include:
- •Replacement or re-shipment where possible
- •Partial or full refunds depending on circumstances
Details are governed by our Terms.
What MOQ Pools Does — and Does Not — Guarantee
We DO:
- Enforce documented terms before execution
- Stage payments instead of releasing everything upfront
- Cancel pools when conditions aren't met
We DO NOT:
- Act as a licensed escrow provider
- Guarantee factory performance
- Eliminate all sourcing risk
Our role is to reduce irreversible exposure, not pretend risk doesn't exist.
About Payment Partners
Payments are processed securely via Stripe and supported payment networks.
- Bank-level encryption
- PCI-DSS compliant processing
- Payment methods vary by region
MOQ Pools does not custody funds outside approved payment processors.
Important Notes
- Some payment methods use temporary authorizations that disappear automatically if the pool doesn't proceed
- Prepaid methods are refunded to the original source
- Disputes follow our Terms and your card network's rules
This page explains our process but does not override our Terms of Service.
Need Help?
For payment or delivery concerns:
- •Open a support request from your account
- •Our team will respond by email and guide you through next steps