🔒

Buy Together. Pay Safely.

Your payment is held securely in escrow until your group order reaches its MOQ and is confirmed by the supplier. No MOQ = No charge. Simple, safe, and transparent.

Secured by

PCI-DSS Level 1 certified

Payments held in escrow
until supplier ships

How it works (step-by-step)

Step	Description	Status
1. Join a Group Buy	You commit to purchase but no payment is charged yet.	Pending
2. MOQ Reached	Once the group hits the minimum order quantity, your payment is securely captured through our partner payment gateway (Stripe/PayPal).	Escrow Hold
3. Supplier Confirms Order	Funds remain held in escrow until the supplier confirms dispatch to our fulfillment center.	Escrow Hold
4. Shipment & Delivery	After your item ships, funds are released to the supplier.	Completed

💡 Key Point: This prevents suppliers from taking payment before the MOQ is verified.

Note: In some regions, we may place an authorization at checkout and only capture when MOQ is reached.

If MOQ isn't met

If your group doesn't reach the required MOQ before the deadline:

💸
You are not charged.
Your payment method is never billed.
⏱️
Pre-authorizations voided automatically.
Any temporary hold disappears within 1-3 business days.
💳
Funds never leave your account.
Your bank account or card balance remains untouched.

ℹ️

For prepaid payment methods

(like PayNow or manual transfer): we'll automatically refund your payment to the original method within 3-5 business days.

❓ FAQ

Q: I see a "pending" charge - is that normal?

A: Yes. It's a temporary authorization by Stripe/PayPal. It disappears automatically if the group doesn't complete.

Buyer Protection Promise: your rights & our guarantee

We stand between your payment and the supplier until your order is on its way. If something isn't right, we'll make it right - via replacement, re-ship, or refund per our policies.

🛡️

You're protected if...

✓MOQ isn't met by the deadline
✓Supplier doesn't ship within the stated window
✓Package is lost, severely delayed, or damaged
✓Item is not as described (materially different)

🔧

How we resolve

→Contact supplier, confirm remedy
→Re-ship or replacement where possible
→Partial or full refund depending on outcome
→Escalation path for formal disputes

⚠️ Important: Keep packaging and take photos for damage claims. Report issues promptly so we can help.

Our payment partners

Logos shown are for identification only. Payment methods vary by region.

Escrow timeline: when funds move and why

📅

Day 0 - MOQ reached

Your card is charged and funds move into escrow. We email your receipt.

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Prep & handoff

Supplier prepares order. We verify pickup and tracking before releasing supplier funds.

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Delivery window

You're covered until delivery. For issues, contact support from your account.

We may hold a portion of funds until delivery is confirmed to deter chargebacks and ensure fulfillment quality.

Need help? Contact support / dispute process

For any payment or delivery concern, open a support request from your account. We'll respond by email and keep you updated.

Contact support Read FAQ

For formal disputes, we follow our Terms and your payment network's rules. This page is for information only and does not modify our Terms of Service.